Everything you're wondering about suspensions.

Google may suspend your business profile due to various reasons. Our team of experts will analyze your situation to identify the root cause of the suspension and work towards reinstating your profile.

On average, our reinstatement process takes approximately 14 business days. However, the duration may vary depending on the complexity of your case and Google's response times. Each situation is unique, and our team will provide personalized assistance to expedite the reinstatement process for your business.

Depending on the specific circumstances of your suspension, we may request documents such as a valid business license and/or utility bill to support your case. Our team will guide you through the information gathering stage and advise you on the necessary documentation to expedite the reinstatement process.

Our dedicated "Reinstate Scientists" engage in 1-on-1 communications with Google Support via email.

We understand the importance of keeping our clients updated throughout the reinstatement journey. To ensure transparency and timely communication, we touch base with our clients weekly via email. During these updates, we provide insights into the progress of their case, including any correspondence or developments received from Google. Our goal is to keep you informed every step of the way, offering peace of mind and clarity during the reinstatement process.

While we cannot guarantee reinstatement in every case due to the unpredictable nature of Google's policies and procedures, we boast a 99% success rate in reinstating suspended profiles. Our team's extensive experience and strategic approach significantly increase the likelihood of reinstatement for your business.

If you've already submitted one or even two appeals using Google’s reinstatement process, don’t worry — we can still help.

We perform a detailed audit of your Google Business Profile to uncover any compliance issues or technical red flags that may have led to the suspension. From there, we craft a revised appeal and submit it on your behalf. Even in cases where both standard appeals have been used, we can help escalate your case through the proper channels and provide additional documentation and support.

When your business undergoes a "hard" suspension, Google completely removes your listing from search results. Restoring your listing after a hard suspension involves diligently following Google's established procedures. Patience is key during this process, as it typically requires strict adherence to Google's protocols for reinstatement.

A "soft" suspension occurs when Google temporarily marks your business listing as suspended. Despite this status, your business continues to appear in search results. To resolve a soft suspension, the usual process involves reclaiming ownership of your Google My Business listing and verifying it again, often using a different Google account. These types of suspensions used to be more common but are now less frequent due to changes in Google's policies and practices.

Once your GBP is reinstated, we will immediately send you an email with this update. You may also receive an email from Google that your GBP is verified.

In the event that our reinstatement request gets rejected, we will continue to take action to prove to Google that your business is legitimate. Some cases take more time than others, but we continue to update you multiple times a week.

We offer a GBP Listing Protection Plan to help keep your profile safe after reinstatement. The plan provides ongoing monitoring, proactive compliance checks, and expert support. Many clients find it helpful for avoiding future suspensions and maintaining a strong online presence.

Once your profile is reinstated, we schedule a post-reinstatement call to review your account, answer any questions, and discuss next steps to optimize and maintain your listing. Many clients find this helpful for staying on top of their profile’s health and visibility.