Located in Melville, NY, Reinstate Labs is an exclusive Google Business Profile reinstatement service powered by Doukas Media. We strive to provide great service, but don’t take our word for it. Click here to view recent testimonials from real clients just like you.
Rachael Doukas
Chief Scientific Officer
Founder / CEO
Rachael Doukas is a seasoned entrepreneur with a passion for solving complex problems in the digital space. She founded Doukas Media in 2012, building it into a trusted marketing agency known for creating high-converting advertising campaigns and delivering exceptional client service.
Over the past 3 years, Rachael has become a leading expert in Google Business Profile reinstatements, after navigating her first suspension case for a client that unexpectedly went offline. Determined to help, she immersed herself in Google’s ever-evolving guidelines and developed a process rooted in precision, persistence, and proactive communication. From that one account, the demand quickly grew, and Reinstate Labs was born as an in-house lab and dedicated division of Doukas Media, built specifically to focus on Google Business Profiles.
Reinstate Labs reflects Rachael’s commitment to supporting businesses during one of their most frustrating digital challenges: getting their online presence back. Her work combines deep technical know-how with a personal touch, offering each client a clear plan of action, open communication, and a genuine sense of care throughout the process.
Customer service is at the heart of everything she does, inspired in part by Rachael’s admiration for brands like Disney that create magic through trust, consistency, and connection. Whether it’s leading a reinstatement, managing a dispute, or setting up a compliant profile from scratch, Rachael ensures every client feels seen, heard, and supported from start to finish.
Gabriella Martelli
Client Success Scientist
Gabriella meticulously verifies and updates profile details while overseeing the organization of essential client documents. With an eye for detail and a systematic approach, Gabriella ensures that every aspect of the reinstatement process is handled with precision and efficiency.
She is sure to maintain a structured workflow, keeping all client information organized and readily accessible. Gabriella's dedication to order and clarity streamlines the process, allowing for seamless communication and swift resolution of issues.
Since joining the Reinstate Labs team in January 2023, Kayla Ciorciari has been a vital asset. With her Bachelor’s Degree in Business Management, she excels in delivering exceptional experiences to our clients, ensuring their utmost satisfaction.
Kayla has been enhancing her studies in the business marketing field since 2020. Her organizational and communication skills allow her to stay on top of her tasks and collaborate effectively with her team.
Kayla Ciorciari
Marketing Lab Specialist
Jose Pichardo
Client Communications Strategist
Jose plays a key role in guiding clients through the reinstatement process with clarity and confidence. As the first point of contact for many, he handles client calls, shares insight on our services, and ensures leads fully understand their options moving forward.
With strong communication skills and a calm, informative approach, Jose follows up with clients, answers their questions, and helps map out the best strategies for success. His commitment to transparency and support helps clients feel reassured and confident every step of the way.