Reinstate Labs Teams

Rachael Doukas is a seasoned entrepreneur with a passion for solving complex problems in the digital space. She founded Doukas Media in 2012, building it into a trusted marketing agency known for creating high-converting advertising campaigns and delivering exceptional client service.

Over the past 3 years, Rachael has become a leading expert in Google Business Profile reinstatements, after navigating her first suspension case for a client that unexpectedly went offline. Determined to help, she immersed herself in Google’s ever-evolving guidelines and developed a process rooted in precision, persistence, and proactive communication. From that one account, the demand quickly grew, and Reinstate Labs was born as an in-house lab and dedicated division of Doukas Media, built specifically to focus on Google Business Profiles.

Reinstate Labs reflects Rachael’s commitment to supporting businesses during one of their most frustrating digital challenges: getting their online presence back. Her work combines deep technical know-how with a personal touch, offering each client a clear plan of action, open communication, and a genuine sense of care throughout the process.

Customer service is at the heart of everything she does, inspired in part by Rachael’s admiration for brands like Disney that create magic through trust, consistency, and connection. Whether it’s leading a reinstatement, managing a dispute, or setting up a compliant profile from scratch, Rachael ensures every client feels seen, heard, and supported from start to finish.